Section 1: Personal Information
1
Personal Information Section
Should take 10-12 minutes. Build rapport during this section. Note
body language and comfort level with questions.
Start Here: If longer than expected,
they may be oversharing - gently redirect.
10-12 minutes
Personal Information Section
Should take 10-12 minutes. Build rapport during this section. Note
body language and comfort level with questions.
Start Here: If longer than expected,
they may be oversharing - gently redirect.
Client Information
Spouse/Partner Information
4
Spouse/Partner Information
Both spouses are equally important clients. Never assume one is
the 'decision maker.'
Watch for: Hesitation about including spouse
may indicate relationship issues or separate finances. Handle delicately.
Spouse/Partner Information
Both spouses are equally important clients. Never assume one is
the 'decision maker.'
Watch for: Hesitation about including spouse
may indicate relationship issues or separate finances. Handle delicately.
Contact Information
Family Information
6
Family Dynamics
Listen for college funding needs, special needs planning,
boomerang kids, grandchildren they're raising.
Key questions:
• Any special needs dependents?
• Previous marriages with obligations?
• Adult children needing support?
• Aging parents requiring care?
Family Dynamics
Listen for college funding needs, special needs planning,
boomerang kids, grandchildren they're raising.
Key questions:
• Any special needs dependents?
• Previous marriages with obligations?
• Adult children needing support?
• Aging parents requiring care?
• Any special needs dependents?
• Previous marriages with obligations?
• Adult children needing support?
• Aging parents requiring care?
Section 2: Employment & Income
8
Employment Section
Understand income stability and benefits available.
Always ask: "How stable is your
employment?" This reveals concerns not shown in the data.
8-10 minutes
Employment Section
Understand income stability and benefits available.
Always ask: "How stable is your
employment?" This reveals concerns not shown in the data.
Client Employment
Spouse/Partner Employment
Other Income Sources
11
Other Income
Capture all income streams for comprehensive planning.
Tax implications: Rental income needs expense
documentation. Side business may need quarterly estimates.
Other Income
Capture all income streams for comprehensive planning.
Tax implications: Rental income needs expense
documentation. Side business may need quarterly estimates.
| Type | Annual Amount | Duration | Tax Treatment |
|---|---|---|---|
Section 3: Assets & Investments
12
Assets Section
Psychology: People often understate. Say "Most
people forget about old 401(k)s or savings bonds..."
12-15 minutes
Assets Section
Psychology: People often understate. Say "Most
people forget about old 401(k)s or savings bonds..."
Retirement Accounts
13
Retirement Accounts
Many clients forget old 401(k)s. Ask about ALL previous employers.
Always verify:
• Beneficiary designations
• Contribution amounts
• Investment elections
• Loan balances
Retirement Accounts
Many clients forget old 401(k)s. Ask about ALL previous employers.
Always verify:
• Beneficiary designations
• Contribution amounts
• Investment elections
• Loan balances
• Beneficiary designations
• Contribution amounts
• Investment elections
• Loan balances
| Type | Owner | Institution | Current Value | Annual Contribution |
|---|---|---|---|---|
Non-Retirement Investment Accounts
| Type | Owner | Institution | Current Value | Cost Basis |
|---|---|---|---|---|
Real Estate
14
Real Estate Values
Tip: Use Zillow as reference but ask "What do you
think it would sell for today?"
Real Estate Values
Tip: Use Zillow as reference but ask "What do you
think it would sell for today?"
| Property Type | Current Value | Mortgage Balance | Monthly Payment | Interest Rate |
|---|---|---|---|---|
Bank Accounts & Cash
Section 4: Liabilities & Debt
16
Debt Psychology
Handle sensitively - many people feel shame about debt.
Normalize it: "Most successful people
use debt strategically. Let's see how yours is working for you."
5-7 minutes
Debt Psychology
Handle sensitively - many people feel shame about debt.
Normalize it: "Most successful people
use debt strategically. Let's see how yours is working for you."
| Type of Debt | Balance | Monthly Payment | Interest Rate | Years Remaining |
|---|---|---|---|---|
| Primary Mortgage | ||||
| Auto Loans | ||||
| Student Loans | ||||
| Credit Cards | N/A |
Section 5: Insurance Review
17
Insurance Gaps
Common misses: Disability for self-employed,
umbrella for high earners, long-term care for 50+.
5-7 minutes
Insurance Gaps
Common misses: Disability for self-employed,
umbrella for high earners, long-term care for 50+.
Life Insurance
18
Life Insurance Audit
Review coverage adequacy and beneficiary designations.
Red flags:
• Old whole life with loans
• Group life as only coverage
• Ex-spouse as beneficiary
• Coverage less than 10x income
Life Insurance Audit
Review coverage adequacy and beneficiary designations.
Red flags:
• Old whole life with loans
• Group life as only coverage
• Ex-spouse as beneficiary
• Coverage less than 10x income
• Old whole life with loans
• Group life as only coverage
• Ex-spouse as beneficiary
• Coverage less than 10x income
| Insured | Type | Death Benefit | Premium | Beneficiary |
|---|---|---|---|---|
Other Insurance
Section 6: Goals & Objectives
19
Goals Conversation
This is where the relationship deepens. Active listening is
critical.
Magic question: "If money were no
object, what would you be doing differently?"
8-10 minutes
Goals Conversation
This is where the relationship deepens. Active listening is
critical.
Magic question: "If money were no
object, what would you be doing differently?"
Retirement Planning
20
Retirement Vision
Dig deeper: "Walk me through your ideal day in
retirement." This reveals true priorities.
Retirement Vision
Dig deeper: "Walk me through your ideal day in
retirement." This reveals true priorities.
Financial Goals Priority Ranking
| Goal | Priority (1-10) | Target Date | Estimated Cost |
|---|---|---|---|
| Retirement Security | |||
| Children's Education | |||
| Pay Off Mortgage | |||
| Estate Planning | |||
| Major Purchase |
Section 7: Risk Tolerance Assessment
22
Risk Reality Check
What people say and how they act in a downturn can be very
different.
Test question: "What's the biggest loss
you've experienced and how did you handle it?"
3-5 minutes
Risk Reality Check
What people say and how they act in a downturn can be very
different.
Test question: "What's the biggest loss
you've experienced and how did you handle it?"